Privacy Policy

Last updated: October 2, 2026

This policy explains how ABM Business AI ("the Platform", "we") collects, uses and protects data when providing WhatsApp customer service and sales tools to online stores ("Merchants") and their customers ("Customers").

1. Data we collect

• Conversation data: the Customer's phone number, WhatsApp display name, messages and media sent to the store, and timestamps.
• Store data from the Merchant's e-commerce platform (when the Merchant connects their store): store information, products and order status needed to answer Customers.
• Merchant account data: username, login credentials and platform settings.
• Operational data: technical logs needed to run, secure and debug the service.

2. How we use data

• Answering Customer enquiries on behalf of the store, by the AI agent or store staff.
• Order follow-ups and abandoned-cart reminders to opted-in Customers only.
• Detecting recurring issues to improve service quality for that same store.
• Securing the Platform and preventing abuse.

We do not sell personal data, and we never use one store's data to serve another store.

3. AI processing

Conversation text is sent to an AI model provider (Anthropic — Claude) to generate replies, processed under the provider's commercial terms. Merchants can turn off the AI agent or hand conversations to staff at any time.

4. Sharing

We share data only with providers required to operate the service: Meta (WhatsApp Business Platform), the Merchant's e-commerce platform (with the Merchant's authorization), Anthropic (AI processing), and hosting/infrastructure providers such as Railway and Cloudflare. We may disclose data when required by a competent authority.

5. Retention

We keep data for the duration of the Merchant's subscription and as needed to provide the service. Insights extracted from conversations are deleted automatically after 90 days. Store data is deleted when the Merchant disconnects and requests deletion.

6. Your rights

Customers and Merchants may request access, correction or deletion of their data, and may stop marketing messages at any time by replying "STOP" (إيقاف). See the data deletion page.

7. Security

We use encrypted connections (HTTPS), role-based access control and per-store data separation. We never ask Customers for payment details in chat.

8. Contact

[email protected]